They ****** Me, Don't let them ROB YOU. . .

Item: Afrihost.com
Rating: 1
Author: Themba G

First of this is not a rant. Just sharing my findings in dealing with these once so called the next cutting edge service provider. TILL NOW. Its one thing making life easier for people, but if its done by robbing some of us then I can’t support it. THE FACTS: ~ I have a R299 contract: 3GB Data, R118 Airtime, 15sms.(extra R5) [ Check ] ~ if ANY of the packs are not used up by the end of the month they will fall away [ Agreed, part of the deal so thats fair ] = = = THE REALITY: ~ 29 Sep 2016, at 17:11 - I ran out of my monthly package. Now I can do 1 of 2 things here: A - Stick to being on wifi till the 1st of October B - top-up and pay extra . = = = I chose to go with option B. So I topped up R 39.50 for the day 30th Sep. So now my bill should be R304 + Top up R39.50 = Total = R343,50 = = = THE *******: 1 October 2016 - debit order of R304 + Top up = R343,50 In return I EXPECT to get 3GB Data, R118 Airtime + Balance of what I paid extra out of my contract for. + 15 sms. BUT THIS IS WHAT I GOT INSTEAD: 1st of October - 3GB of Data - ZERO (0) Airtime and ZERO (0) SMS + Debit order of R343.50 I email @afrihost and what happens next is a nightmare. little after 9am - I got to work got onto wifi - emailed Afrihost. 10:54 AM - 1 / 10 / 2016 - Richard B (@Afrihost) replies and asks for screenshots. 12:09 PM - 1 / 10 / 2016 - I send him screenshots 15:08 PM - 1 / 10 / 2016 - - No REPLY - I email again ( So much for 24hr Tech support ) 16:50 PM - 1 / 10 / 2016 - @Afrihost sends me automated email - Your airtime is depleted. My otherwise rational reaction : MUTHA**&*()(&*(((*&^&^*^( - How ? When ? Why ? I have not even received it yet. 17:29 PM - 1 / 1 0 / 2016 - You already know what I did here - YUP sent another updated email No REPLY - ( So much for 24hr Tech support ) DAY 2 - Sunday October 2 08:26 AM - 2 / 10 / 2016 - Thats right I send another email No REPLY - ( So much for 24hr Tech support ) DAY 3 Monday October 3 Early in the morning (before 8.30am is early OK) I get a sms saying i have airtime - BUT not R118 + My top up balance (which i did not have btw if you scroll up all the way since Friday night @MTNZA Lady kept saying I had no airtime every time i tried to make a call) So I call @Afrihost and dear Oh me I get a Hungover Piece of Sh*T who lies through his teeth that he was not going to leave his shift before he calls me back and resolved my issue. Silly me i did not jot down his name. Guess need to stop trusting these call centre people. 09:30 AM i get a email from Marius D with some link. for me to go read. Instead I pick the phone up and end up talking to THE TEAM LEADER Valentino S**** Who promises to call me back before 6pm - This is Mid-Morning, his shift ends 6pm he said. 6Pm Monday No call, no email, no sms from afrihost, I even looked out for a carrier ***eon just incase thats what they use because it just seems to me when they need to resolve something they never get back to you. So a couple of tweets later, and logging a call back via client zone, some lovely lady calls me back and goes out her way to get Valentino to call me. At this point i am boiling… Valentino Says this to me - “ Its the way it is and it will never change.” when i asked him how can they incorporate money that i paid as top up to a monthly contract package. RECAP : So even tho I could not make any calls they insist on their side i had left over airtime from my TOP UP [ Afrihost agrees on that ] Afrihost also says they don’t care their system will look at it as left over from the R299 and so it just gets swallowed. So I sit and ask myself if this is happening to me. It surely is happening to other out there. Now imagine with me for a second - 1 Million people have the problem and say R5 gets taken and they don’t call in to claim it back, I mean who would spend R50 in the call queue to argue R5 ? But multiply that 1 mil x R5 = R*** yup you guessed it. You so smart. Now imagine if the amounts go over that and vary among the user, and tell me its not Cheating the Users ? AFRIHOST YOU HAVE FAILED THIS USER. 3 Years and all my support and referrals amount to this treachery… May Every decision maker that was part of the plot team that made this… I hope one day, one day the KARMA gets your child on that day they most need their emergency contact from their mobile phone. . . for only then will you realise the pain and agony you cause normals who have no power or say…

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