They need information but they wont ask for it

The below conversation should say enough

[11:33, 10/21/2025] M*****: Good day, I just signed up for a new package over a week ago and there is no progress on this. [11:33, 10/21/2025] M*****: m******** [11:35, 10/21/2025] Afrihost: Thank you, please hold for me as I check [11:38, 10/21/2025] Afrihost: We need a line identifier from you so we can place a transfer order, please send me the line number, should be on the ONT [11:39, 10/21/2025] M*****: Ok will do, but when was someone going to wake up and ask for this? [11:40, 10/21/2025] Afrihost: I am so sorry that you did not get notified, we do not normally send out notifications for it🙏🏼 [11:42, 10/21/2025] M*****: You do not normally send out notifications? So how do you get the information then? [11:43, 10/21/2025] Afrihost: You can send us a message on Whatsapp, we are here from 7am to 7pm Monday to Sunday or call our toll free number on ***: Monday-Friday • 08:00-17:00