They are advertising fiber products on their website, take your order , and then give notice with your current ISP Now, on the 9th of the month, they sent a message, they dont have fiber at my adress , Thank you, let us know if there is anything el

They are advertising fiber products on their website, take your order , and then give notice with your current ISP Now, on the 9th of the month, they sent a message, they dont have fiber at my adress , Thank you, let us know if there is anything else we can do???. Not even a sorry Throughout this process, I have found their customer service to be severely poor They never gave updates unless I phoned or E mailed , and then messages left , call never returned Maybe it is time to get back to your customers instead of carrying on about being ISP of the year