the worst service I have ever received

For over 5 years the service I got from Afrihost was the best I had ever received from a hosting provider. Until 1 October 2017 when I placed an order for a Fibre connection. After seeing other companies setup and install Fibre within 7 working days in my complex I thought that Afrihost would be amazing. Was I let down. They (Afrihost/Openserve) promptly sent the requisite WiFi router and promptly(it seems) forgot/lost/misplaced/hid my order. after 2 weeks I contacted via Clientzone and received no response. Went onto Facebook and spoke to Social media manager which promptly assured me that they were busy with my order. Over the next 6 weeks I tried to find out where or what the problem was... got told my order was misplaced since it was not on THE LIST or was escalated to whoever the manager at Openserve was to bizarrely being escalated to Telkom. Never once was I contacted. After waiting 8 weeks I cancelled... Wow if I thought the previous 8 weeks was bad then I was wrong. The system promptly invoiced me for a weird amount listed as "device setup - R850".... even though noone ever did anything... phoned them and they told me they were sorry and that they would ensure it not go off. It did go off. Then when I phoned I was told that they would make sure that I would be credited (I have lots of products with them) on the monthly billing run. That did not happen. So now Im told that the R850 was for a R1000 router I was sent as part of fibre order. I now need to go on their system and request their courier service to pick up the said router... once this happens and they are happy with the state of the router - they will refund me.... which then gets even worse.... since now im responsible for the courier fees. Why could friends of mine get their Fibre installed with Afrihost within 2 weeks and they get awesome service? Why can other people in the same f&^%$ing complex get Fibre within 6 days and get awesome service? THEN I get told by a competitor that I should have known... ***. I have been a staunch advocate for them.... now its just frustration central. Just go anywhere else...