THE WORST SERVICE
Hi.
Firstly I would like to express my dismay at your terrible customer service at Afrihost. You have treated me like utter trash since I signed up for your 8Mbps. I signed up on the 11th of July and I still have no internet connection. Your Whatsapp team has no training. They don't seem to know what the issue is as they have been sending me from pillar to post. They have been providing me with incorrect information.
The ONT took 3 weeks to be installed by Vumatel (which is strange cause I was told it would only take a week). After it had been installed on the 31st of July, I still have not had no connection since then. I spoke to a person who goes by the name of Flossie P on your WhatsApp chat, she told me Vuma had not provisioned the line and this would take a further 24 hours. I waited for 24 hours and still had no internet. I called in and spoke to Wanga who told me the router had not been configured and had to escalate it (ref number. ISP-100400). I was then told on WhatApp that everything had been sorted and the line was active which was not true cause I'm still sitting with a useless router and ONT. Your idiotic team on WhatsApp has made me do endless troubleshooting steps when I've told them, there's indication of an internet connection on the ONT. The ONT clearly shows that there is no active internet. There's no light flashing under the internet.
I went back to Whatsapp and spoke to a rude Blessing M on Whatsapp who basically told to f* off. In essence, today is the 3rd of August and still have no internet. Your Whatsapp team is one of the worst I have encountered in a long time. It appears as though you only provide decent service to white people and I frankly no longer have interest in doing any sort of business with you.
My complaints on Twitter also fell on deaf ears. All of these interactions with you have made me realise that I would rather deal with a different ISP. Your service is despicable. Now I would like for you to come collect your router and whatever other nonsense you have sent us. I no longer want anything to do with Afrihost. You also need to check your Whatsapp people, they need technical training. They don't seem to know what they're doing and when they realise that they can't solve the problem, they end the chat before the customer receives any form of assistance.
I've never even received an apology from you people after all the frustration you have caused me. I'm extremely disappointed.
PS, as I'm typing this email and Thulanie on Whatsapp has just ended my chat, no assistance whatsoever. I'll be sending this to every avenue I can find to expose your arrogant selves. You're not a monopoly, stop behaving like one. There's a number of ISPs to choose from. Remember that.