The worst IPS ever - no idea of what service is all about.

The worst service ever from an ISP. I Logged a call towards the end of December last year due to random loss of connectivity on my Fiber service, and to date - the problem continues and is still not resolved despite that I have made use of the call back service several times. Service managers are unreachable + when their service / help desk eventually calls - there is a pattern that the manager is never available or in a meeting - and your are left holding on a call forever as a tactic it seems to me - in the hopes that the client will just "go away". Currently on hold right now as I am posting this for an hour, as it seems that as an ISP you do not know how to render a truly effective and professional service. I will never recommend or suggest that anyone out there makes use of Afrihost ever. To make matters worse - is that although I can do basic troubleshooting - I am not trying to be difficult - but why should I do your job for you? Then I think of other basic home users who will not even be able to make sense of what needs to be done, or what the call center agents could ask them to do or check. I have provided several screen shots of failed ping tests, as well as failed speed tests - and that the drop in connectivity is completely random and I seriously believe that you cannot expect me to provide anything further - after what I have already done. I had my Fiber service activated in March / April of 2020 - and it was completely fine up until December. If for some reason you doubt that a client is not doing the tests properly - then send someone out to do the tests instead in the first damn place. Clearly it seems that Afrihost has no regard for the consumer rights of their clients and I am also in the process of taking this to the Telecommunications Ombudsman as well as the ISPA