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eddie H

1 reviews | Active since Nov 2010

05 Aug 2018, 11:26

The worst internet service provider on the planet.

do i even have to give a star ,they do not deserve even 1?I was with Afrihost for over 3 years and I decided to quit.I went over to another provider than due to issues decided better the devil you know and went back.The issues started then .Emails were fraught with problems .I lost important business correspondence as emails were GONE.They admitted it was an issue on their side.I corresponded with them and pointed out that when ever there was a problem with payment they resorted to strong man tactics and cut the service ,however when we get non service or bad service we have to suck it up and pay?It was then I decided that I am not going to pay for this bad service and decided not to pay.I cancelled all Internet services and left only a mobile data service .Now heres the real joke .They debit me for R39 for the mobile data service ,yet suspend the service.When I query,their response is that I need to settle my account then they will reinstate the mobile data and further more they said that they will continue to debit this amount ,whilst the service is still suspended and here's the cherry on the top,these debited amounts will NOT be credited to the outstanding amount.They said that they will continue doing this as long as the account is not settled.Now this contravenes every law in this country including NCA ,Consumer Protection ,ICASA etc etc.How are businesses like this allowed to operate.I am going to report them to ICASA ,Consumer Council and NCR .Does anyone have any ideas on what else I could do.These people at Afrihost are pathetic ,DON'T ever use them as an ISP

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