THE WORST CUSTOMER SERVICE I’VE EVER RECEIVED - AFRIHOST

On 10 or 11 October 2017 I ordered and paid for (in full) a handset from Afrihost. Three weeks later―no follow up phone call or email from them―I send a web enquiry via their website. Two days later I still haven’t heard from them so I call on Monday, 30 October. Speak to a guy who calls himself Siphiwe for more than 15mins. He can’t find my phone and says he cant get hold of the courier company so late in the afternoon. He says hall try again this morning and will call me. It’s now 11:30 the following day (Tuesday, 31 October 2017), no phone call form Siphiwe. I call Afrihost, their phone menu says “select 1 for general enquiries or sales”…and that’s what I select, like I did yesterday. Person who answers the phone says he can’t help me because he is in sales. I tell him yesterday someone named Siphiwe tried to help me. Person who answered the phone goes to find Siphiwe and brings him to the phone at his desk, except the person he calls over is not Siphiwe―because apparently there is no one named Siphiwe in that department. They have a Simphiwe, not a Siphiwe. So I wonder who the eff did I speak to. Now I’m going to be transferred to Simphiwe’s phone at his desk so that I can relate my story to him all over again. Except, they cut me off. I wait 5 minutes, no one calls. So I call again. Get the same effin s**** about going through to sales and again I tell the person on the other side of the phone that your effin menu says “select 1 for general enquiries or sales”…and I have an enquiry about the delivery of my phone. So I am transferred AGAIN!!!!!!!! I tell the person that I end up with that I want my phone today or my money back. She makes me hold. Comes back and tells me that she’s sent an email to have my phone despatched – no guarantee that I’ll get it today. So I asked for a refund. No apologies form any of these people for the 3 week of silence and bungling up my order. None, zilch. No explanation whatsoever. So I demand an email confirming the cancellation and confirmation that the monies will be back in my account. I get the email, a 1-liner that says “This is to confirm that your order with us has been cancelled and you should get a refund within the next 2 to 3 days” , still no apology nor explanation.

Afrihost is useless and I will be cancelling my web services with them soon too as soon. This is THE WORST CUSTOMER SERVICE I’VE EVER RECEIVED.