The worst customer service ever - (bad >worse)

<p>I've got an uncapped Business account with Afrihost.</p> <p>My ADSL connection has been down for more than a day, called them this today dealing with a telephone representative who seemed completely clueless even after explaining my situation thrice. He eventually told me my service is down because Telkom has suspended it, I asked him how is it possible as it has never been suspended since I had it installed three years ago and never missed a payment. I accepted his answer, put the phone down and called Telkom. Contacted Telkom's billing department, their representative checked my line, Adsl service outstanding orders, etc, but couldn't find any suspended service or outstanding payments on my account. There are so many ways to get help from Afrihost (sms, email, live chat, etc), but nothing works. I'm still paying for no service. I now need to purchase data for my cellphone to do my business in the meanwhile.</p> <p>If this is not resolved then I'm taking my business to ISP of the year 2015 (Axxess)</p> <p>Ticket ID: TMI- ********** 4</p>