The vicious cycle that does net end.

Ordered a fibre package just little more than two weeks ago. Might not sound as bad as some other folks. When we ordered the package I thought of calling them everyday but I thought it could not be that bad. They said it would take a week to a week and a half. And considering the lockdown I thought I shouldn't make my expectations high. But then a friend in the neighborhood said he had to call because he was waiting a long time for his installation. So to make sure I called Afrihost to track our order. According to Afrihost they cannot order the fibre installation because Vumatel did not create the address on the portal, and Vumatel won't add the address on the portal unless Afrihost escalate it to Vumatel's installation department's manager. What a vicious cycle. At some time they have put through the order, and when I tracked the order with Vumatel it was a wrong address. I understand that human error can occur at sometime, but don't say everything is done what can be done and when I check up it is a ****** up or a lie.