THE SERVICE SUPPORT IS VERY BAD, PLEASE STAY AWAY

I dont think the are best as speculated, firstly i have a 100mbps line but i have never reached 80mbps, the worst of it is that for weeks now its been stable between 10-20 mbps,. What makes me sick is that when you contact them the will ask you find a Lan Cable plug on your laptop and give the test results. If you dont have a Lan cable they tell you to contact Vuma. my question is what if you are an old person or someone with no ideal about Lan? the solution is change to a btter service or Rain.