THE MOST SHOCKING SERVICE EVER EXPERIENCED

I APP**** TO AFRIHOST TO BE MY ISP LATE JULY. I ACCIDENTALLY SELECTED 2 PACKAGES, AND UPON DISCOVERING IT, CANCELLED ONE. AFRIHOST BILLED ME FOR EVERYTHING AND MORE A TOTAL OF R3200. UPON QUERYING WHY I WAS NOT RECEIVING MY ROUTER, THE FUN BEGAN: " YOU CANCELLED I WAS TOLD REPEATEDLY" WHEREAS IN FACT I ONLY CANCELLED THE ONE PACKAGE. I NEVER RECEIVED ANYTHING. HAD DISCUSSIONS WITH ABOUT 6 PEOPLE ON THEIR LIVE CHAT PLATFORM. NOTHING WAS EVER RESOLVED. SEND 9 MAILS, EVERY TIME SOMEONE RESPONDED WITH TH MOST BEAUTIFUL WORDS ON HOW THEY WILL RESOLVE MY PROBLEM. NOTHING, NOTHING NOTHING. IN MY ENTIRE LIFE I HAVE NOT EXPERIENCED SOMETHING THIS BAD. STAY CLEAR OF THEM!! WHEN I ASKED TO BE ESCALATED TO A MANAGER/DIRECTOR, THEY COULD NOT EVEN TELL ME WHO THEY ARE OR GIVE ME ANY CONTACT DETAIL. WHAT A USELESS BUNCH. AND STILL, I AM R3200 OUT OF POCKET WITH NO RE**** IN SIGHT.