The great decline of Afrihost support service contactibility

Make no mistake I have always loved Afrihost and their service excellent, but only when you can get to contact them. So here's the story.

Last night (Friday evening) my fibre cut's out at 9 pm. I know you can't phone outside business hours so I e-mail support. Now in the past there was always someone that answered my e-mails at least within the first hour (Bongani and Tristen, what happened to you guys?).

A day later no returned my e-mails. This Saturday morning tried their Help support SMS system before 9 am with no luck. So phoned after 9:15 to find I'm no 14 in the line. After 25 minutes getting to no 5, I accidentally cut myself off.

Phoned back to get in line again at no 34 ... waited another 25 min and then put down the phone as I had stuff to be done.

So finally at 12 pm phoned again, waited another 25 minutes. Finally getting through the person told me I contacted the wrong department (lol) and put me through to Fibre guys. 2nd in line ... waited 10 min and finally got through. The person helped me quickly by resetting the line and everything worked again. Thank god!