The Croock's Over At Afrihost!

Good day

Had a lovely experience with afrihost this month. On the 5th of May I upgraded my adsl data package from 8mbps home uncapped to the 8 mbps premium uncapped to see what the difference is. After the upgrade I got an invoice stating that I had to pay R325,16 prorata for the service. So that wasn't a big problem and promptly paid the amount due.

After 2 to 3 hours of experimenting with the account and not seeing a big difference I changed back to the uncapped home account. Knowing the money I paid will reflect as credit due to me downgrading the service again. That was not the case. When I received my invoice, there was no sign of the R325.16 have been paid to afrihost. So I contacted afrihost accounts. and explained what the issue was. Only to get the worst explanation ever. The 325.16 went for the downgrading of my service. So I started bombarding afrihost with emails about my money that when "missing". And all I can says is wow... I have a collection of emails from afrihost each with they very own explanation of where my money went. Ranging from *Im still on the premium package. *Sign up for new DSL package so that you can completely access the data, *R 325.16 is the pro rata charged as you have made a package downgrade *The pro rata charge will be invoiced once the device gets active and you have changed the package on 2019-05-04 and hence the charge. You are able to use the data allocated in your account from 2019-05-04 to 2019-05-31

That copy and pasted out of the emails. So basically I can kiss my money goodbye from these croock's. Im leaving this ISP as quick as possible.