The blame game

Having being convinced by a family member to subscribe to Afrihost, I organised the line with Telkom which was efficiently set up. I handed over to Afrihost who, after 9 or so days, sent me an email to notify me that my Internet was active. When I tried to log on I could not, plus my voice line was no longer working. I tried to call the Afrihost customer centre, was on hold for over 30min on 4 different occasions. Eventually drove through to their offices to address the matter Only to be told that the problem was with Telkom. The agent's condescending and arrogant tone put the cherry on top of THE WORST service experience! To then blame Telkom, who's app works, service within a day, unless otherwise stated, and rectifies Afrihosts mistakes is completely unprofessional and thus I wonder what is the point of dealing with Afrihost if on my first day with you, you have a hands of approach!