The Baddest of Bad Service Provider

I've been an Afrihost client since last year ... If it's not payment issue then it's the connection. So every month they do not seen to take my payment from my account .. letting me then buy data and airtime to get into contact with them. No explanation given why payment was not taken the agents do not have answer or are equip to give proper and concise information. This morning I have sat from 10 until just now trying to get my connection if only the agent at 10 was equipped to give me the correct information I would have been connected at 10 already. Service provider - 0 Last month they disconnected my account with out my knowledge yet I had sufficient a funds in my account for payment but it was disconnected and nobody advised nothing. It took me to re apply for another fibre line to have a connection and waited still 24 to 48 hours for it to be connected. I cannot fathom why I have to struggle every month with this service provider. It is a constant problem every month I sit with. Let me see next month what happens ... I will take it from there and trust me I am not gunna play Tom and Gerry any longer ...