Thank you Larnell Mann

I am a new client to Afrihost . Signed up in April. The only reason I am giving Afrihost 5 stars is because of Larnell Mann in the Fibre Support team. He was the only agent who actually resolved my 3 week old problem of my line not being activated. Within two day of him taking over everything was resolved and I finally had internet. This was for a migration which I was initially told by Afrihost would take no more than 48 hours, maximum 7 days of there was a delay. Larnell was friendly, helpful and actually knew what he was talking about. He responded promptly to my emails and kept me updated via email and telephonically. He patiently guided me over the phone with resetting setting up my router. When he suspected the problem could be with the ONT he got the Frogfoot Technical team to come through to my place on that very day though he had told me to expect them within 3 days.. I don't know how he did it, but I am grateful. If all of Afrihost agent by where like him I am sure you would get a whole lot stars on reviews. Most of your agent have no clue of what they talking about and some are actually very rude. I am now having an issue with the Accounts department now. Two agents have given me two very separate answers with regards to my bill. The one actually said he does not know how to help me and transfered me to technical department. Even I know the technical department has nothing to do with account. Larnell Mann should train all your other agents across all departments honestly. One should not have to struggle so much for a service I pay for.