Thank you for restoring my Fibre Wi-Fi to full speed

I pay for 20 up/10 down on an uncapped, unshaped fibre wi-fi connection through OpenServe/Afrihost. For days now I have only been getting 10 Mbps instead of 20, and sometimes even as low as 1 Mpbs. I find it disappointing that Afrihost claims to be offering Whatsapp-based support after hours but that there are no customer care representatives online on Whatsapp over weekends. Also, I had to wait for 6 minutes before someone answered my call this morning, but I guess that is understandable during hard lockdown. I would like to commend Afrihost for their solid assistance this morning in helping me reset my wi-fi router to factory settings. I have regained full speed on my Internet connection.