Thank you

I recently had cause to switch my fiber line to Openserve via Afrihost. When I logged the initial request I botched it as I was impatient. Needless to say the Afrihost retention department contacted me and asked if they could have another chance at helping me move. I rep**** simply, challenge accepted.

Life moved on as it does and I forgot to initiate the request to move. I was pleasantly surprised when I was advised by email that my request was in motion and that I would get a call to set up a time for the installation of the new line. I received the call confirmed a date and a time and the line was installed promptly.

I had another face palm moment when I realised that I now had 2 lines and with that, double the cost. I logged the cancellation and asked, on a whim, if anything could be done about the bill.

A guy by the name of Rhulani contacted me and advised me that he'd been able to perform a miracle - he'd managed to get the payment for the second line cancelled. I was floored. What started off as a bit of grudge thing, transitioned into a reminder of why I've been with Afrihost for more than a decade.

Afrihost, please can you make sure that Rhulani gets something extra for his efforts - he really is an asset to your company.