Terriible customer service

I have relocated on the 15 Feb 2024 to a new address. I notified afrihost well in advance. They said they will move my line to my new address. We noticed that the previous owners had fibre already and the line needed to be released to afrihost. They requested my proof of address and the line was released on the 6th March 2024. I have spoken to possibily 10 agents repeating the same story over and over again that they have activated the wrong line - I was on 25mg line it is to stay the same at the new address. I spoke to sihle on the 11th March 2024 he promised to reverse the 50mg line and activate the 25mg line. I called back today 14th March 2024 as it hasnt been done as promised by Sihle and his Manager. I had to repeat myself again today and waited a long while on the line all for the lady to tell me the same ******* that she cant assist me - she didnt even listen to me - this has honestly been the most frustrating process ever. I will rather take up fibre with another ISP