TERRIBLE...NON-EXISTENT SERVICE!!!

My fibre has been down since Wednesday. Ticket logged 183ATK060526 immediately. I was advised that the issue is on Openserve side, that they would be in contact to make arrangements to come out. On Thursday morning, an Openserve tech came out (without prior arrangement), proceeded to assess first, the indoor set-up and then the connection at the pole. He did some 'repairs' at the pole after which our connection was restored. The tech left and no more than 30 minutes later, connection was lost again. Its almost 72 hours now, we've contacted Afrihost so many times, I have lost count. All they say is that, it has been handed over to Openserve. No updates, no feedback, no reasons and definitely NO ACCOUNTABILITY! Afrihost, your customer service is **********! We work remotely and have lost income in this time. We pay for this service, surely you can do more than pass the buck on to Openserve. Our contract is with you afterall, not Openserve. Rather cancel my service with immediate effect than not provide service and expect me to give you a calendar month notice for service you do not provide!!!