Terrible support and feedback

For the last week I've had no joy contacting Afrihost Support Services, I've sent numerous messages from the client zone and no one seems to be able to assist or at least look into the matter and send feedback. <br> <br> I've recently transferred my domain to Afrihost, they debited the correct Standard Bank account in January, debited the wrong non existent FNB account in February and charged me \Admin Fees\" for every failed debit order because of this. This hasn't been reversed. <br> <br> They have suspended my email services since Monday, no one has taken the time to respond to my messages. Due to poor support I still don't have access to my emails. <br> <br> I've requested a callback on Monday as well as Yesterday, still waiting for a call from Afrihost. <br> <br> I was charged hosting fees in January for a domain which wasn't yet transferred or active on Afrihost's servers, this hasn't been reversed. <br> <br> They have a policy (60 Day Double Money Guarantee) which I have claimed against on another domain of mine but have not received a reply or update. <br> <br> Live Chat functionality does not work and/ or they are unable to assist me. I was told by a consultant Yesterday that he can't help me. <br> <br> REF: FWI-***8"