Terrible Service with *********** people. No one seems to know what to do

I am so annoyed, and this is the only platform to lash out. I have an account with Afrihost for fibre. Since the weekend we have not had access to the wifi. All the Ladies who have called us asked us to restart the router and no one is configuring the router and one of the ladies **** and said that we said its connected. I have been calling this company from the saturday and the ticket (198504) was logged 2days ago, we were told that someone will call the following day, but no one called until we called and request call back. The *********** ladies who called can't seem to sort out the problem, the last one referred us to metrofibre and they told her there are no issues from their site. we are connected but she still told us that she will call before the end of the day which didn't happen yesterday. Today I called but the phone cut off, I requested call back, at this point I have no hope in this company. To think this is not the first time ai, at the same time I am paying monthly.