Terrible service - Support not open on weekends or public holidays

Every time I have an issue with Afrihost Fibre connection I contact Afrihost support and most of the time they can only sort the issues out after a couple of days. But trying to get hold of them on weekends or public holidays is impossible. This means I have to wait the whole weekend or public holiday just to get hold of them. This is unacceptable for one of the so called biggest internet service providers in South Africa. I was pleased to find out that I am not on a 2 year contract with Afrihost and will be switching internet service providers as soon as I can get hold of Afrihost.

When first signing up with Afrihost it took 10 weeks for them to setup the internet for me. There was already Fibre installed in my complex so there is no reason that it should have taken that long. It would have taken longer but I had to take the initiative and contact VUMA and get the installation organised myself. Afrihost service was disgusting from the very beginning and should have learnt my lesson then. Just so everyone knows Afrihost work on a month to month basis so you can switch whenever you want. Even if they have provided you with Modem and Router.

I have done some research and there are cheaper internet service providers out there than Afrihost. Go to http://www.chameleonfibre.co.za/ to compare fibre packages from all internet service providers in your area.