Terrible Service regarding my ADSL line

I logged a complaint with Afrihost on the 21st of December to let them know my ADSL line was down. I then spoke to a general consultant who logged the fault with Telkom. The following day a Telkom technician came out and worked on the fault, however, I was not at home to test. I received an sms informing me that my fault has been cleared. Upon arriving home from work, I found that not only was my DSL line still offline, but my LAN line was unable to make or receive calls. Upon calling my LAN line, calls now route to another premises which indicates the technician has crossed the line. This was noted on the 23rd of December. I phoned Afrihost again to reiterate this, but they told me that I need to contact Telkom directly, even though this is in complete contradiction of their website advertising that states that you do not need to deal with Telkom if they manage your line. I then decided to contact Telkom and they have had the fault closed multiple times without someone coming out. I have been back and forth between Telkom and Afrihost daily, but to no avail. Afrihost does not respond to my emails and every time I phone speak to a new consultant, they have no idea what is happening