Terrible service no Fibre for 2days

Due to loadshedding I've been with out Fibre for 2days already and to top it all off we all work from home and are reliant on the internet I contact my sp afrihost spoke to 3 people firstly neom I was informed to reboot the router then reset the router which I did still not working then I was advised to remove the ac power cable did it still not working this is really poor service I've also recieved a service request number Provisioning logged: ISP-728632 saying it's logged with vumatel and it can take another 48hrs I work in this industry and I know it can't take that long to configure a router high disappointed in this have always kept afrihost and vumatel in high regard...