TERRIBLE SERVICE FROM THE START

<p>I am extremely frustrated and disappointed in the lack of service received from Afrihost. I have had endless issues in trying to have someone rectify the incorrect billings to no avail. I am trying to assist my mother whom has been billed 3 times in one month and each person I deal with tells me it is Pro rata. I am aware of a how Pro rata works and this is by no means correct - she received 3 x billings for the month of June. The package signed up for was the HOME 4MB line uncapped ADSL (go have a look at this page on your website and it shows a total amount of R399 - https://www.afrihost.com/site/product/dsl_uncapped_bundles), the amount that has been charged for June is R750.80, yet the debit order that went off my mom’s account was R634.20? Nothing is making sense with these billings and no one at Afrihost seems to know what is going on either.</p> <p> </p> <p>In George’s email below, he mentions: “Going forward you will pay the bundle price and get one invoice for the amount of R597.00 a month.” I did not sign up for the R597 package!!!!!!! See invoice IN ********** 0 July which shows a different amount as well. George failed to read my email and concerns and has not assisted me with the problem even with his second attempt to “assist” me!</p> <p> </p> <p>On another point, no one has fixed the recurring issue with the line and no one can provide answers as to when this will be fixed. Here, not only is my mother being overcharged, but she is being overcharged for a service that is not working and not able to use.</p> <p> </p> <p>I have been assisting my mother, as she does not understand all the terms and each time they have requested that she call or email to which she does not know what they are asking of her and it has been a complete run around.</p> <p> </p> <p>It appears that no one knows the costs of the packages, nor does anyone know how to assist me with this endless issue. Should I not receive assistance immediately with rectification to the mess up on this account I will have no choice, but to find a better suited service provider.</p> <p> </p> <p>I was referred by an existing client of Afrihost based on the supposed 'great service' that you provide – I have not seen or experienced this and am disgusted by the lack of assistance I have received.</p>