Terrible service from both Afrihost and ZOOM fiinre

Frustration with Afrihost and Zoom – A Week Without Service!

I have never been this frustrated with an ISP before! It has been over a week since my fiber line was installed, yet I still have no internet due to a Loss of Signal (LOS) issue. Despite multiple tickets and repeated follow-ups, neither Afrihost (my ISP) nor Zoom (the fiber provider) seem capable of resolving this.

The issue is simple: either Afrihost has assigned the fiber port incorrectly, or Zoom plugged the cable into the wrong port at the distribution box. I have done all the troubleshooting—reboots, resets, a different router—yet nothing has changed. Meanwhile, data usage has been recorded on my line since February 9th, which suggests it might be assigned to someone else!

Every time I follow up, I hear the same excuses. Who keeps closing my tickets without fixing the issue? Who at Afrihost is actually taking responsibility for escalating this? We are long past the 24 to 48-hour SLA, yet I still have no clear answer on when this will be resolved.

I’m paying Afrihost for a service I’m not receiving. Instead of just apologizing, how about taking real action? Right now, I’m seriously considering switching to another ISP that actually values its customers.

If anyone else has had similar issues, I’d love to hear how you got them resolved. This level of service is unacceptable!