TERRIBLE service from Afrihost

We had our 10mbs fibre line installed 23 December 2018. We could use our line for max one week. Ever since the second week we cannot stream. It says 'waiting for network'. I have phoned Afrihost numerous times with my complaint of poor service, and every single time I get told to swith the router of for 15 minutes.

I eventually got through to someone that sounded that he wanted to help, Nathan. He actually tested the line and said there is a big problem between the server and my line. He then logged a fault... After 3 days I phoned back trying to figure out when the technician will be coming, and I was told my problem has been resolved. Which it has not! Not even a phone call.... NOTHING!

Today I phone again... What happens? I must switch it of and on again!! When I ask to speak to a manager, I get told that Brandon Armstrong is not available to take our call. But we must hold for Mark. I hold..... and hold.... and hold.... Then this one guy answers and says they do not have a manager and he will sort it out! I will NOT go through this whole process with a guy that clearly does not know how to treat a client! Extremely rude, because how dare we ask for a manager..

I am an extremely unhappy client, almost ex client if they keep up with this poor service! My advice: DO NOT USE AFRIHOST!! They are absolutely terrible at service!