TERRIBLE SERVICE FROM AFRIHOST!!!

I submitted an order for Fibre on the 13th of February 2018, and I was informed by the call center agent that it will take about 2 weeks for me to receive the router and about 4 weeks for Vuma areal to contact me and install the fibre. It is now a MONTH later and I haven't received the router and NO ONE from Vuma areal has contacted me to confirm when they will be installing the fibre.

I have called the AFRIHOST call center multiple times and they have offered no help except I should just wait, also I can't receive reference numbers for my call so I can refer back to them for further escalations, the last call center agent that I spoke to is Tumi.

How can the service be SOOO bad and I haven't even started using the product????