TERRIBLE SERVICE FROM AFRIHOST!!!

My wife and I both had mobile data with afrihost.

Sometime last year, afrihost had an issue and my wifes package got cancelled.

Last month I tried adding a package to her number via the afrihost app,

the app pops up a message saying that she currently has a package from Afrihost on the number and therefore cant sign up.

I emailed Afrihost support to assist... which I can honestly say was the worst mistake of my life.

The support staff are arrogant and their sole purpose seems to be NOT to assist clients,

they dont listen to what you are actually saying even when presenting them with screenshots and logic,

they just respond with such responses, which shows me that as long as they make their money of people, they happy and could care less about customer service.

As from my initial email on the 30th July to today the 7th Aug, I have been in a back and forth with Afrihost via emails.

Afrihost staff keep telling me the issue has been escalated - but with no response back from any kind of supervisor.

Then they say that my wifes sim cannot get the package because its on contract,

However my sim, is also on contract and I have the mobile data from afrihost.

I have requested that Afrihost call me, instead of communicating via email, but they just dismiss my request.

Its been days now since I have had any response from Afrihost,

I emailed them again on the 6th August, as for some reason I have been billed for the package i'm trying to sign up for my wife,

the same package that Afrihost say I cant sign up for... Yet I get money deducted?

I'm currently looking for alternative service providers to Afrihost and get all my stuff moved over, as this level of customer service is pathetic especially from such a massive enterprise.