Terrible Service

Hi All, whatever you do do not use Afrihost. Not only are you told to do the work of a tech when you have issues with your connection, but they then have the audacity to tell you that if a tech is to be sent out you will be charged a call out fee to reboot their devices. So at 23 weeks pregnant I am expected to either get down on my hands and knees and reboot their system (cables provided with device is very short), call a neighbour or pay a call out fee. I have had non stop issues with connectivity from day one. Installation was done on the 8th Oct 2019. When there is a connectivity issue you use the WhatsApp service and get told it is definitely WiFi signal...this with a 200m WiFi signal booster. They also only choose to respond to some of the messages and when they feel they are being attacked they very rudely end the conversation. Oh and, Vumatel who provides the line clearly states that if you pay for 20mb, you get 20mb but according to Afrihost, the more devices you connect the less mb you will have access to per device...this from more than one call centre/WhatsApp agent. Should this be read by anyone from Afrihost, please ask for the text and I will happily provide it to you. This being said, I am moving to a different ISP which I hope gives a better service.