Terrible service

Re:PNQ - ***2 made an application for a relocation on the 27th March 2022

I moved from no 4 oak place Weltevreden valley Mitchells plain to number 21 Missouri Crescent Portland Mitchells plain.

The tenants staying here previously was with mweb and the line needed to be released.

I have been chatting to multiple agents on a daily basis since , all they can tell me is that they are waiting for the line to be release so my question is how long are we going to wait ? are we just going to wait and hope for the best if mweb decides to release the line end of May are we still going to just be waiting or are we going to try and get a better resolution I am tired of waiting , I am tired of chatting to people that just send random responses because they are too busy to actually look into a query and provide a better response.

I was told that an escalation takes 72 hours and we are passed that am I still expected to wait ?

Guess what all this back and forth with afrihost all the excuses about vuma reach and mweb, yet mweb was able to sign me up no questions asked so now my question is why was mweb able to assist but afrihost turned me away not even thinking twice putting the blame on the other ISP or vuma reach yet no one took the time and effort to look into your system error or see how I could he assisted ***