Terrible service

If they had not yet debited my account I would tell them to cancel this service. Oh my gosh what terrible service! I am switching over from a different service provider, no installations were necessary but a week and a day later I am still sitting without internet because they have not delivered the router. No one seems to know how to contact the courier guys to get answers they just keeping telling me “The router is enroute” when I ask for more details to track the delivery I am told “ We don’t have contact details of the courier.” Honestly how ridiculous can this be! I would not recommend them as a service provider at all. I have so many regrets regarding switching over to them