Terrible service, can’t pay twice for one month

I am utterly disappointed in the service. I didn't have fibre the whole of February, after they struggled to relocate my fibre successfully and I was only connected on the 28th, even though they debited me on the 25th of February when I still didn’t have connectivity.

After I was finally connected, I then loaded new card on the 1st of March 2026 details and gave an instruction for my account debit on the 01st of March. To my surprised I got an sms stating that I have until 16 March for payment, I thought that they were going to run another debit order. To my surprise, I received an sms to say that my fibre will be cancelled, that's when I paid on the App.

However, they had already cancelled my order and their accounts department confirmed that they received the money for March. The accounts department stated that I need to get hold of the connectivity department to reinstate my line.

I got hold of the fibre connection unit to reinstate my fibre and stated that they already cancelled my fibre line even though I already paid. They want me to sign up again. Which then needs me to pay again. And I do not have another 517 to pay for March when I already paid.

5 days after Afrihost finally connected me, after calling them daily for the rest of February, I am again not connected because they didn’t debit my account.