Terrible service

I am growing extremely impatient with the poor service received from Afrihost thus far. I do not even have a working connection yet and theproblems have already started.

I cancelled with my previous service provider hoping that better service ill be received elsewhere and decided to join Afrihost. I cancelled at the end of October with the hopes that by 1 December I will have a line that is up and running. On 8 November I was told that Afrihost have scheduled a ticket with Vumatel in order for the process to start.

Come 1 December and still nothing, no feedback from Afrihost. I had to follow up numerous times before getting the same poor answer all the time. All they saying is that Vumatel can't get access to my line. It is now 5 December and still no internet at home, I work from home this this has been a very infuriating matter. Once again I had to follow up before getting any sort of feedback, just feels like they don't care and once they have the sale you don't matter as a client anymore. I am very close to calling my old provider and just signing up with them again.