Terrible service and LOW internet speeds

Afrihost service is terrible. The claim to have a 100mb/100mb fibre line but when tested with their support staff telephonically it hardly reach 50MB at times. They expect you to be an IT technician doing all the ground work for them when you have an issue. They do not return calls, instead they push you from pillar to post. When I wanted to cancel my subscription they offered me the next month free subscription, to my surprise they still debited me for the supposedly free month. When I enquired about that, the consultant advised me that I do not qualify for the free month because I am cancelling my subscription and that it was a trick to keep customers from leaving. They do not have field support staff.