Terrible service and **** to make the sale!

I phoned Afrihost on the 21 st and 24 th November to ensure they had stock of the routers they had on special, after being assured twice I ordered the product. By the 28th, Afrihost had taken the money out of my account for the router but no contact had been made to delivery the router. Uponing calling Afrihost, the sale excutive informed me they do not have routers in stock and will only deliver in Jan Hopefully... I should just be patient and wait. One would have thought they would contact their clients to explain the situation and maybe even offer the lower grade router as compensation in the meantime until they could deliver on the promised product. No such offers, just pay and wait till we ready to help you. Ridiculous customer service attitude at Afrihost! Upon that, their call me back system is always broken and the support staff tale 3 days to get to the support email. All in All, NOT GOOD!