TERRIBLE SERVICE AND I WANT MY MONEY

I woke up with no internet today and spoke to ne of your guys on Whatsup and they are telling me about an old sim that I had lost in the middle of July, I had already paid for July and you still charged me for August when I had already reported that the sim no longer works and I did not use any data with it in August, so I did not pay for August for that lost sim.

Now Since July I have been using a different sim which was working fine and you were debiting my account for it, yesterday you debited me for October and now today you tell me I dont have internet because of the balance from the old sim,

I want my R497 that you took yesterday because if you knew you were going to do this today then why not tell me or leave my money so I can use it to look for onether provider.

I want my money back because I can not pay for a service then turn around and not be able to use it, I need to work so give me my money so I can look for onether service provider.