Terrible service Afrihost

I ordered a new fibre connection atmy new flat in Cape Town on 13 November as I wanted to move to my flat on 1 December. The current tenant canceled their Vumatel connection in the flat on the same day, with Vumatel guaranteeing the line will be available on 1 December

I have received my fibre router from Afrihost. After 20 interactions with Afrihost and 2 with Vumatel where I supp**** proof of all the above, I was promised that the connection will be activated on the 1st. Needless to say when I arrived on the 1st it was not active.

The issue is that Afrihost keeps on telling me that HomeConnect still has an active line till end December. The current owner told me and send me proof of cancellation of the service as of 1 Dec 2023 (I sent proof to Afrihost)

The owner again followed up today and was assure it is cancelled, but I can see it is still active as I can use the old passwords to access the service and the ONT has 4 lights

Afrihost already delivered a new router to me , but it DOES not work as AFRIHOST is unable to release the line from Vumatel

They are blaming Vumatel , Vumatel is blaming HomeConnect , and I am without fibre connection