Terrible Service

Absolutely shocking service.

Before lock down in March, we app**** for fibre at our premises in Bedfordview. After a month of waiting for TT-Connect to come out, we were advised that because we are not a house residence we needed business fibre and not FTTH. Fair enough. We then app**** for business fibre. After waiting another 5 weeks we were told that as we do not have our premises in a Business park, they cannot help us with Business fibre. We therefore went with Rain's 5G to to get some sort of connection. However we have been billed for two months, May and June for a fibre connection that does not exist. After sending an email to afrihost's fibre department, their initial response to our "Account query" was to please send them an email with a picture showing the colour of the lights on the device before they could help us with an issues we are having - after replying to the email we received a snotty reply saying they are still waiting for the picture of what colour the lights are on our device. On the 20th July, after sending numerous emails asking for an update on the situation, we had a response that the fibre department is still waiting on another department to respond before they can update us. Everyday since we have sent an email requesting an update regarding the issue, as of now we have not had any feedback regarding this issue, and willing to bet that debit order will go off for a 3rd month next week. Absolutely shocking to see such poor service, especially now during this economic struggle where people are battling with what little money we have.