Terrible Service

I am so disappointed with the bad service I have received from Afrihost for the past 7 days. I reported that my WIFI is down via their WhatsApp support platform on 30 April 2022, I spoke with their agent and received a ticket number. Today is 6 May 2022 & no one has called me from Afrihost to book an appointment with me to come repair/restore my connection. I have been contacting Afrihost & dealt with 3 different agents & my issue is still not resolved. I also sent an email to their support, not a single response from the email. I am so ****ed that I must be without internet for all these days. I work from home & my child does online schooling. So, we have had to find other means to connect to the internet for work & school, meanwhile my debit order for the full month has gone off my bank account.