Terrible service

I am really appalled by the service you’re rendering, I have made a payment towards my account after you threatened that it would be deactivated for none payment. You sent a message to me stating that I needed to log into client zone & resubmit a payment request, I did exactly as per the sms & went onto check engage with an agent on WhatsApp looking to see if the payment had been received and when will my services be reactivated as I did mention that I have someone who works from home and relies on the WiFi for connectivity.

I logged into client zone & requested a resubmit and afterwards a payment went off my account. The lady “ Nomonde K” maintains that the payment isn’t reflecting and that I’d followed the wrong route in terms reinitiating a transaction and that i should’ve contacted them via WhatsApp as they are the only ones who can initiate reattempt,this is however in contradiction to what you advised on the text. Why would the sms state that when it’s not in the best interests of the client ? Why would you have the option of paying via client zone which clearly recognized me as a vima reach fiber client and proceed to debit my account if the funds will not be allocated to my vima account ? What happens to the payment that I’ve already made ? What is the turn around time for this ?

I’m extremely disappointed .