Terrible Service

Dear Afihost

I Actually hope you read through this email point for point and respond accordingly not just by sending another computerized mail advising the account is in arrears and will be suspended.

Thank you for the mail . Due to email send on the 23rd the account was not in arrears and is still not in arrears as the outstanding invoice is for April month.

The consumer protection act and the Bill of Rights allow consumer certain rights and these include the following: ... Right to fair value, good quality and reasonable terms and conditions. Which Afrihost have failed to comply with.

I hereby request refund for the below previous emails sent on numerous occasions as well as number of call me requests still not attended to.

Account : A ********** 9

Please note there was no service available from Afrihost as from 6th March 2019 -to Date.

What services are charged for on your invoice if you did not provide it as Telkom is still awaiting for the line to be available in the holding pool. Payment Invoice IN ********** 1. Kindly advise why there would be a fee!!!!! What service was rendered - Kindly send proof hereof as well !!!!! Please send Data usage on this line including detailed data speed as previous email where we advised that we only have a 1mb line (screenshot was attached on previous email) after also numerous queries regarding to the speed yet we are being billed for a 8mb Line !!! - From Sign up date to end contract. (All calls should be recorded as per the POPI act and all queries can be verified by the recording of the calls those that AFRIHOST bothered to return)

Also a refund is requested for the periods when my service was suspended and yet the account has been paid however as per the consultants it takes up to 48 hours to reflect (Which is ******* as we did Immediate Transfers which we also paid extra for R 40) yet we are charged for the full month yet not able to use a full month as per the call center the money had not reflected even after proof of payment had been sent through (ALL OTHER COMPANIES ACCEPT THIS AND RE-INSTATE THE SERVICE WITH IMMEDIATE EFFECT). I also at that time requested that they prove to me that the payment is not reflecting as per form of bank statements and they advised they could not do this. Kindly send through the bank statements to prove they did not reflect the day the funds where paid as in some cases it took up to six before we where reconnected which is unacceptable. Also no refund or discount was given on those accounts.

Refund of all the attempts of the debit orders that where failed is also requested. Kindly see attached FNB Tariffs on page 8 should you want the actual bank statements you are also ore than welcome to pay the fee per statement and i will gladly go to the bank and get these for you - Pricing for statements also on page 8 under Item unpaid – insufficient funds (Returned item Cheque or Debit order) R100 per debit order. As well as for the Nedbank account Page of the attachment under Dishonoured debit order R60,00 (Increasing to R150,00 per item for the fourth and subsequent items within 12 months.) should you want the actual statements you are also more than welcome to pay the fee for these as well as per page 10 of the attachment.

Also be advised there is no Debit Order Signed by J Fourie (FNB Cheque account) or M Fourie (Nedbank Cheque Account) - However these are the accounts they keep being debited. When we queried this with the call center they advised this is a credit card. Please be advised we do not have credit cards so this is not possible. Kindly send proof through of the physical signed mandates for the Debit orders for these accounts with the correct account details and matching ID No that goes with that account.

Please also take note that on the 23rd we requested no further funds be debited from any accounts as per above there is no authorization for Afrihost to Debit any account. However on 1st of April at 16:59 they tried to deduct R 317 from the Nedbank account for April service even after we demanded cancelation due to the poor service and also advised hat no further funds be deducted by AFRIHOST. this matter will not be taken lightly as these are all *****ulant transactions we will advise all banks accoundingly as we ll as notify the consumer protection act against this and the Aumbudsman.

Furthermore "Please call me request" have being send on numerous times from my number but till now no reply..

Please cancel this service . Refund as to the ALL above

ALL COSTS THAT WERE ACCRUED IN THIS REGARD WILL BE FOR YOUR COST.

A speedy response would be appreciated or the matter will be taken further. TO EACH MATTER.

Regards

Please cancel the service due to the above , and respond to email send on 23th March