Terrible Service

How low must the business stoop to hold onto customers. I canceled my account with Afrihost because of there terrible service. Despite there consultants telling me my account is canceled and cleared from there side and that the issue is with the infrastructure provider, MetroFibre, i called MetroFibre and hey tell me that they have not received a release/cancellation request from them. Mind you this is a week after the account is supposedly canceled. I owe them nothing . Why must go through the frustration of getting my unit released from them and be stuck in no mans land when i have fulfilled all that i as a customer must do. Also what is so difficult to pass a customer from one department to the next..... Never using / recommending Afrihost ever.