Terrible Service

I have asked Afrihost 4 times to change my Package from a Home 10Mbps to a Premium 5Mbps. From the 1st of June, I sent the request using the phone app, in mid June nothing had changed. I then called the call center, I was told because my request is a downgrade it will only happen in July. We are now on the 04 July and it has not changed. I called the call center again on the 02 July and I was told it will happen on the 2nd since the 1st of July was a sunday, I was also told someone will call me to confirm the change, I accepted that and waited like a patient paying customer. On the 3rd nothing had changed and no one had called, I then chatted to a consultant on their WhatsApp platform which after I complained I was once a gain promised it will happen that day and someone would call me was also given a reference number GJO- ********** 1. Today is the 4th still nothing had changed.