Terrible Service

For the past week and half we have been trying to sort out our subdomain and new domain with Afrihost and I am honestly DISGUSTED with the service we have received. Each time we call into the call centre we are put on hold for 28 minutes to speak to an agent then the agent puts us onto hold for another 35 minutes! and that was just today! When calculating our total hold time for last week it was over 5 HOURS! Our websites were supposed to be amended and launched last week but still again we are on hold!

Our country has gone through a pandemic and we are trying our best to get off the ground again and who can afford to make such expensive calls to Afrihost. Are they going to pay my phone bill after being on hold for 6 hours, that would be great!