TERRIBLE SERVICE

Recently we opened a shop and to do orders and interact with our customers we need internet. <br> So we researched what option will work best. We looked into Vodacom, Telkom and Afrihost. <br> So to get afrihost we need a telkom line, so we installed that, then we were informed it will take 21 days to convert the line to ADSL. So we waited. One month later, no feedback, i contacted Afrihost and complained, why is it taking so long. So where they informed us that it is still pending.....<br> <br> So last week i phoned Afrihost again, to check up (again nobody contacted me) if the order is throuhg, so finally it was. BUT very very ver very fine print it tells you on the website that you have to get your own rooter (this is info i feel should be much bigger), so i told the guy (his name is THABO), i want to cancel. Then he told me it will take 30 days to give the line back to telkom. Then i said, there is no way we are waiting so long, etc. This is very very poor. Firstly he told me the line is cancelled, then 10 minutes later he told me the cancellation is pending. <br> <br> Now we still do not have internet, adsl line still active on afrihost according to telkom. <br> <br> WHY IS THIS SO DIFFICULT???