Terrible service

Firstly, I would love to type this out on my computer however i have to resort to my phone because, you guessed it, my internet is down.<br> <br> For the last 6 months I have had terrible service from afrihost, from internet not working for days, to intermittent internet where it will work for 5mins and not for 2mins repeatedly throughout the day. My last straw was today. I wrote a support ticket to them on the 7th, explaining that I am a student and the problems I have been getting from them do not support their claims and my needs for the internet in my final year. Today I have still not heard from them, as well as having no internet. Besides that factor, when the internet decides to work, I get speed less than 256k dial up modem. I am tired of the internet provided by afrihost and appalled by their lack of interest in the needs of their customer. I pay for a service and I expect to receive what I pay for, or at least an explanation as to their lack of service.