TERRIBLE ISP

I placed my order on the 27th of March 2023 for a Fibre Installation. On the website there was coverage shown for OpenServe etc, so I placed the order in anticipation to be able to have fibre in my new home. I was requested to provide a POA, I have only just moved in, as of the 25th of March 2023, so I had no documentation apart from my lease agreement that I could provide to Afrihost, in which I did. I made numerous phone calls within the week of placing my order to find out the status, as well as downloading the app I went on a small local holiday from the 1st of April 2023, regularly checking my mails in order to get an installation date, which of course defeats the purpose of going on "holiday" while you're trying to get an installation date, I was asked numerous questions about the number of units on the property, the building name, when I had clearly stated that it was a freestanding property, it is not a complex and merely has cottages on it, in which I rent. I sent frequent emails for an update on when the installation would take place as I have to be in the office and would need to make arrangements to be availabel at home for installation - these emails went unanswered. So I took to their WhatsApp line, because it's a Sunday and I really didn't have it in me to argue with someone over the phone. Again, I was asked my address, because my road has "multiple" numbers with letters next to it, when my lease agreement clearly has NO letters next to the street number. I was then sent screenshots, stating "Not Found (NaNm)" on it, and being told "number 4 is not recognized by the system", when it is clearly the address that I am staying at??? I then get told that the fibre ops team will liaise with Opensere and get it sorted out and that my order for installation still needs to be placed. We are now sitting on 3 weeks since the requets for installation, THREE WEEKS and nowhere closer to getting an installation that I was when I placed the order for the installation. Oh and to top it all off, I get told to follow up tomorrow on what the status is.

I have NEVER received such TERRIBLE service for a fibre installation. I am spending unnecessarily on buying data to be able to communicate with my loved ones while I sit on this run around trying to get fibre installed, you would think as a new customer they would treat you better, but clearly not.